The GP’s in the Health Centre and the receptionists accept that it is difficult to provide an ideal service to each patient- but we try! Nevertheless there may be occasions when patients are dissatisfied with the way in which their problems have been handled.
If you have a complaint about the services received from the doctors or their staff it will be taken seriously.
NHS Shetland's Complaint Procedure has recently been up-dated and you can find details of how to proceed in this document.
Here is a complaint form should you wish to proceed.